Refund Policy
At HONGKONG LINGYUN NETWORK MDT INFOTECH LIMITED, we are dedicated to delivering top-tier proxy services and products. Although we are confident in the excellence of our offerings, we recognize that unique situations may occur. To address this, we have established a clear refund process to prioritize your satisfaction
Refund Policy:
1. General Refund Conditions:
24-Hour Unused Purchase Refund:
You may request a refund within 24 hours of purchase, as long as the proxy services have not been used. Refunds will be processed accordingly under these conditions.
Connection Issues Beyond Refund Window:
If the refund period has expired and you experience connectivity issues with the proxy that prevent its use due to problems on our end, you may still be eligible for a refund.
Non-Refundable After Refund Window:
No Refunds for Cryptocurrency Payments:
Refunds are not permitted for purchases made using cryptocurrency as the payment method.
2. Raising an Objection:
If you are dissatisfied with the service for any reason, we encourage you to raise your objection. Your feedback is valuable to us, and we are committed to addressing your concerns promptly and effectively.
3. Objection Procedure:
To begin the objection process,You can contact us at
[email protected] or via salesmartly. When contacting us, kindly provide the following information:
·Your full name
·A detailed description of the issue or concern
·Any relevant order or transaction details
We will strive to resolve your matter as quickly as possible.
4. Refund Determination:
If it is deemed appropriate to issue a refund, our team will evaluate the refund amount according to the specific circumstances. We will notify you of the determined refund amount along with an estimated processing timeline.
At HONGKONG LINGYUN NETWORK MDT INFOTECH LIMITED, we place great importance on earning and maintaining your trust and satisfaction. Our refund policy is meticulously crafted to ensure the high level of service and support that you deserve. Should you have any inquiries or concerns, please feel free to reach out to us at
[email protected]. Your feedback is of immense value as we continually strive for excellence in all our endeavors.
Please be advised that Redhatip reserves the right to modify and update this policy at its sole discretion, at any time, for any reason or no reason, without prior notice or liability.
